Cosy Stay Holiday Homes General Terms

COVID 19 – SPECIAL TERMS & CONDITIONS

Your booking may be subject to cancellation or amendment at any time, due to any Government directives in force as part of the COVID 19 pandemic restrictions, either at the time of your booking or in force for the period of your stay with us.

Depending on the Government directives in force, we may be required as necessary to collect extra information from you as to the nature of your travel and require proof of such reason should this be required e.g., border permits, vaccination status, COVID results, quarantine clearance certificates etc.

When you make your booking, please be aware of any travel restrictions that are in place at that time and ensure you leave plenty of time to organize the necessary paperwork for travel. You will only receive a free cancellation should the State or Federal governments impose border closures that would prohibit your travel to us or us from accepting you as a guest. If you are unable to make your booking due to illness, flight changes or vaccination/COVID test delays etc., then you will forfeit the full deposit.

The safety of our residents and guests is paramount. Management reserves the right to refuse your entry should there be a risk to the health of our residents and other guests. Should we refuse entry, any payments you have made are non-refundable.

General Cancellation Policy

– If you cancel more than 30 days before arrival, we will issue a full refund (if the booking is not a non-refundable booking).
– If you cancel 15-30 days prior to arrival, a 50% cancellation fee will be charged.

• Any deposit will be forfeited.
• – If you cancel within 15 days of arrival, full payment will be charged.
• – If your booking has a non-refundable policy, full payment will be charged.
• – In case of no-show, the total cost of your stay will be charged.
•  

Please Note:
After made reservation, credit card fee is non-refundable. If you are unable to make your booking due to illness, flight changes or vaccination/COVID test delays etc., then you will forfeit the full amount. (Refunds are not permitted for circumstances that include but not limited to; change of travel plans, disruption to transportation to your accommodation, illness, unfavorable weather forecasts or lack of access to attractions including the National Park or Ski Resorts)

Terms and Conditions

The terms and conditions as stated and agreed by all parties on the occupation of this property.

The accommodation is let to the person stated on the booking for the purposes of holiday rental for the period specified in the booking confirmation. Failure to adhere to the terms and conditions stated below can result in the termination of the booking with no refund and forfeit of the bond.

All reservations require a deposit to be paid after the booking being made and the booking must be paid in full 15 days before arrival. All bookings made within the 15 days need to be paid in full at the time of booking. Reservation deposits can be made by direct deposit to our Trust Account, or via Visa or MasterCard. Personal cheques will only be accepted with 3 weeks clearance or by prior arrangement.

Check-in time is 4:00 pm on arrival day and check out is 10 am on the day of departure. Please note that due to heavy cleaning workloads that delays may be experienced for check-in times.

Online check-in – You are required to provide us with a copy of your photo ID and a credit card in the name of the registered guest through our online check-in portal prior to arrival.

Each property listed through the external booking sites has a specified maximum number of occupants. Guests confirm at time of booking that the total number of occupants will not exceed this number. Should the number of occupants exceed this number Accommodation, we can terminate the guest’s occupancy and the booking for immediate departure – no refund will be issued, and the guest’s security bond may be forfeited. An occupant includes all persons 2 years of age and older. If an infant exceeds the occupancy number and you must provide your own cot.

Security Bond – each property has a pre-authorization placed on the credit card provided by the guest prior to checking into the property. This bond varies from $200-
$1000 depending on the property. The Security Bond covers cleaning outside normal requirements, excessive garbage, damage, breakages, loss of property, lost keys, and late departure. No Bond, no keys – no exceptions.

All properties are non-smoking. Guests will be liable for additional cleaning charges that may be incurred. These charges may include but not be limited to the cleaning of carpet, furniture, and additional cleaning. In accordance with Australian Consumer Law, any charges will be communicated to the guest in writing before being deducted from the bond.

No pets permitted on or inside the premises. Any breach will result in an automatic carpet cleaning fee of $500 and may be subject to additional charges that may be incurred.

Acceptance of this booking is made in good faith by this agency but may be subject to change due to beyond our control (e.g.: fire, storm damage, property damage, sale of the property). Owners have the right to cancel any booking should they wish to utilize their property at the same time.

Bookings are made at this time with the current owner, if the property is sold the agent cannot ensure that the new owner will be making the property available. In this case we will attempt to relocate the booking to a similar property but if not possible, a full refund will be issued.

The property is offered to you in a clean and functional condition. Upon departure, the property must be left in a clean, tidy condition with all garbage removed from the property. All food brought into the property must be removed or disposed of. An additional charge will be applied for cleaning considered to be beyond normal expectations, excessive rubbish removal, loss or non-return of keys and a requirement to clean the BBQ after departure. Rubbish bin lids must be able to be closed and not overflowing.

All guests are responsible for any loss or damage arising from breakages or other damage to the property or common property during their stay. This can include but not be limited to additional cleaning, removal of excess rubbish, repairs and replacement of items or the property. All properties are privately owned, and we ask that you treat the property as if it were your own. All damage, breakages or losses to the property and property furniture and furnishings are to be reported to the agent as soon as practical and either paid for by the guest immediately or be recovered from the bond. Should you discover a fault or breakage when you arrive, please advise our office immediately via email or we will consider those the responsibility of the current guest and charge accordingly.

Guests are responsible for the safekeeping of accommodation keys and/or remotes. If keys and/or remotes are lost, you will be responsible for the cost of changing the locks and replacement remotes (if applicable) and the cutting of 8 new sets of keys. If no keys are available, guests will be liable for any costs involved in gaining entry to the premises via a locksmith. Guests must not break in or attempt to break into the premises when locked out. Should a guest require duplicate keys after hours a $150 service fee might be applied.

Linen is provided in all our properties including sheets, pillows slips, towels, bathmats & a tea towel as well as full bedding. Every property has a courtesy kit provided on arrival, which consists of a small supply of dishwashing detergent & powder, amenities for each bathroom, and a couple of rolls of toilet paper. Any additional supplies required for the length of the stay is the responsibility of the guest.

Strata by-laws and council regulations must be complied with. We ask that consideration be given to other guests with respect to noise, parking and other issues that affect the peaceful enjoyment of others. Any reported noise/disturbance which results in the police being called may be the grounds for eviction without a refund. Each property listing outlines the number of off-street parks available, and several vehicles permitted at the property. On-street parking is not provided or guaranteed for guests or visitors. Accommodation Jindabyne cannot be held responsible for any fines or penalties incurred by the guest or visitors from parking on the street. Any locked areas in a property are private. Unlawful access to locked areas is a breach of this agreement and legal action may be taken.

Bookings made through a third party are also subject to their terms and conditions.